Refund policy

Last updated 12 November 2026

Tickets are final

Once a ticket is issued it cannot be cancelled or refunded, because it takes part in the draw.

When we refund

• Cancelled raffle: every ticket is refunded in full.
• Payment taken but no ticket issued: refunded in full, or the ticket is issued if the raffle is still open.
• Charged twice or charged the wrong amount: the extra amount is refunded.

How

Refunds go back to the card or account you paid with, usually within 5 to 10 working days depending on your bank. Ask for one by emailing support@raffleking.ng with your payment reference.